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"Higher                                                                                                                                                                                                                                 office (708) 687-8833 Technology                                                                                                                                                                                                                            fax (708) 687-8846

Standards"                                                                                                                                                                                                                                                                  

      http://hi-tek-systems.com            Technology Solutions for Small and Mid-Size Businesses                          

Frequently Asked Questions

Q: What are Managed IT Soutions?

A: Managed IT Solutions refer to the design and maintenance of Network Appliances, Servers, and Workstations.  Some of our offered IT Solutions focus on a specific aspect of your Network.  For example, your business may need a Data Backup and Disaster Recovery Plan.  We can setup and maintain this plan.  We also provide a Managed Solution Suite of Services.  For example, your business may need a Secure Email System.  We setup and maintain this system, and also secure it using industry leading Email Security Technologies.             

Q: How can Managed Solutions help my Business? 

A: Many business today don't have the infrastructure or hardware necessary to keep up with current business trends.  Some companies may have the hardware, but lack the personnel to configure and maintain their equipment.  Managed Solutions address these common problems.  Our Certified IT Professionals install, configure, and maintain the necessary hardware and software to keep your network secure and efficient.

Q:  I'm concerned about Internet and Network Security, how can Managed Services help?

A:  Absolutely!  We have partnered with industry leaders in the area of Network Security.  Some of our partners include Symantec, Cisco, SonicWall, NetGear, Linksys, and D-Link.  Our IT Professionals configure Firewalls, Routers, Switches, Servers, and Workstations to combat the most current threats.  We believe in "Layered IT Security" meaning that we enforce security across the Network and on every device possible.  When an attack occurs in a Layered IT Security Network, the attack becomes isolated.  In our Networks, these attacks trigger Automated Responses and Alerts to which we respond immediately.

Q:  What about Data Backup and Disaster Recovery, what does that entail?             

A:  Protecting business data is vital, and having a Data Backup and Recovery Plan has never been more important.  Some businesses are now required by law to electronically backup and archive data according to specific guidelines, and all indications show that these laws will continue to expand.  Our team of Data Backup Experts configure and monitor a data backup plan that is right for your company.  Whether it's backing up business critical documents onto electronic tape libraries, or creating exact backup images of Servers and Workstations, we can provide and monitor these critical backup plans.